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Elements and Performance Criteria

1. Prepare laundry items.
   • Sort and process laundry items.
   • Check nature and amount of soilage of laundry items.
   • Select laundry method suited to fibre and fabric, dye fastness and soilage, and according to textile labelling instructions.
2. Process laundry items.
   • Use cleaning agents to treat stains according to correct process, manufacturer instructions, safety procedures, and specific laundry equipment.
   • Operate laundry equipment according to manufacturer instructions.
   • Reduce negative environmental impacts through efficient use of energy, water and other resources.
   • Safely dispose of waste and hazardous substances to minimise negative environmental impacts.
3. Finish laundry items.
   • Complete mending and minor repairs as required.
   • Complete quality check, and record and report damage arising from laundering process according to organisational procedures.
   • Complete ironing or pressing and finishing processes.
4. Package and store laundry items.
   • Package and present guest laundry and linen according to organisational standards and procedures.
   • Complete records and billing information.
   • Return finished items to guest within required timeframes.
   • Store processed guest laundry where required according to guest requests or where return to guest is not possible.

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment
Sorting and processing must include consideration of:	guest requests required cleaning process required linen stock levels urgency.
Packaging and presenting must include at least two of the following:	folding hanging wrapping heat sealing labelling providing quality reports.

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Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

launder and finish six different textiles and soilage types

assess fibre and fabric, dye fastness and amount of soilage on each of the above textiles; and treat stains using the correct process

use laundry equipment and cleaning agents safely during the above laundering, using cycles and programs suited to above work.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

safe handling requirements for laundry chemicals:

safe handling of hazardous substances

safe manual-handling techniques

use of safety data sheets (SDS)

environmental requirements and procedures to minimise negative environmental impacts in the laundering process:

efficient use of energy and water

disposal of waste and hazardous substances

hygiene and infection control procedures in the laundry:

separation of clean and dirty items

procedures when in contact with different types of soilage

major natural and synthetic fabric types and their laundering and drying requirements

meaning of laundering and dry cleaning symbols on clothing labels

linen control procedures:

clean for dirty

set amount

topping up

uniform issue

condemned linen

procedures for identifying and reporting damage arising from laundering process and problems encountered in removing stains

procedures for charging, packaging, presenting and distributing clean laundry items.

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